Skill Struck Support Services are available to all licensees and “Authorized Users” as defined in Skill Struck’s Terms of Service.
We expect to see increased wait times during August & September and appreciate your patience.
Skill Struck support staff will provide live email and chat support from 8 am EST to 6 pm PST, Monday through Friday each week. Response time is guaranteed within 1 business day of the time that the request was received.
The support chat can be found in teacher and administrator Skill Struck platform access, and the support email address is email@example.com. Please note that any student-initiated support requests will immediately be directed to the student’s primary teacher or instructor, as well as to the self-help support knowledge base.
Skill Struck support staff will provide phone support from 8 am EST to 6 pm PST, Monday through Friday each week by calling the following number: (801) 252-6768. If one of our staff is unable to answer the phone call immediately, callers are encouraged to leave a voicemail stating their name, school, issue, and phone number for our team to call back. A response is guaranteed within 1 business day of the time that the phone call was received.
Skill Struck's Targeted Response Time* is 1 business day or 24 business hours from the time that the support request by phone, email, or chat, was received.
*Targeted Response Times are considered non-compensable.
SELF-HELP SUPPORT KNOWLEDGE BASE
Skill Struck authorized users have access to a support knowledge base where they can troubleshoot common issues.
For any questions concerning these Support Terms of Service, please contact our support team at firstname.lastname@example.org or call (801)251-6787.
We may collect data that alone or together with other data would reasonably allow us to determine the identity of a specific person (“Personal Information”). We may also collect data that, standing alone, tells us something about a person but does not reasonably allow us to identify a specific person (“Non-Identifiable Information”). We also may gather and store site-visitation data. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. The term “information” includes all of the above data.
We use different methods to collect information, including:
We solely determine our purposes for collecting your information. Some of these purposes may include:
We also may use your Personal Information to:
We reserve the right to use any student’s image or likeness, as well as any content your student may produce, whether through photographs, adaptations, displays, exhibits, or otherwise, in all markets, media, or technology now or later known. Any image or likeness will be used solely for the promotion, marketing, public education, and fundraising activities of Skill Struck, LLC, and will not include the name of any individuals therein unless otherwise agreed in writing by you. Neither you nor your child will receive any compensation for the use.
We may share your information with:
If we share your Personal Information with third-party purchasers or sellers, we will first anonymize your Personal Information.
While we at our sole discretion may choose to maintain methods to secure your information, we do not guarantee that your Personal Information, Non-Identifiable Information, or other data or communications will be secure. You are solely responsible for carefully handling and disclosing your Personal Information. Please refer to the Federal Trade Commission's website for more information.
We also do not guarantee that any third-party services you may access from our services provide safeguards to your privacy. We encourage you to read the privacy statements of the third-party products and services you use.
Your choices about how we use or collect your information. You can always choose not to provide us with certain information, but not providing that information may result in you being unable to use or purchase our services. If you have provided certain Personal Information to us, such as addresses, credit card numbers, or phone numbers, you may review and update this information at any time by going to your account settings page.
You may control information collected by cookies by updating your browser settings. If you do so, some of our services may not function properly. We may choose not to recognize or respond to any Do Not Track signals.
You may opt out from receiving commercial or promotional emails from us either by visiting your account settings page or by clicking the opt-out link in the emails we send you.
You can choose to opt out of certain data collections and usage:
Retention: After we deem your information no longer relevant to our purposes, we will take steps to have it deleted, aggregated, or made anonymous.
1555 N. Freedom Blvd.
Provo, Utah 84604
Even if Skill Struck courses are offered in conjunction with an outside partner, the partner will not receive any individual personal information from users of the Site, including children. Skill Struck may provide partners with aggregate or de-identified information about users.
As described in further detail below, we collect some personal information from children so that we can track their progress through our courses. Data is retained for education purposes only.
We may collect information about children directly from children, as well as automatically through a child’s use of our Site and Services. We will not require a child to disclose more information than is reasonably necessary to use our Services. A copy of a notice of our privacy practices as posted on the learning platform.
From children under 13, we utilize the date of birth to verify the child’s age but do not store the age. We only store whether or not the child is under 13. If a child is under 13, we collect the child’s first name, and last initial. We do not ask children for their full last name. Children must create their own usernames, but are not required to provide an email. We only use user name and email address (if provided) to track a child’s progress in our courses or to reset passwords; we will not contact a child using his or her email address or username. We may also collect additional demographic information (such as race and gender) from children; however, we do not associate this with the child’s name or other personal information and we use it only to compile aggregate and de-identified information about participants in our courses. Parents may ask us to stop collecting personal information from their child by emailing us at email@example.com. However, in such cases the child will not be able to take or complete our courses. If a parent directs us to stop collecting and using a child’s personal information, we must disable his or her use of our courses to ensure that no information is collected.
We may automatically collect the following information about a child’s use of our Site through cookies and other technologies: domain name; browser type and operating system; web pages viewed; links clicked; the length of time spent on our Site; the length of time our courses were taken; Google Analytics statistics; the referring URL, or the webpage that led the child to our Site; language information; device name and model; operating system type, name, and version; and activities within our Site. We may also collect IP address, device identifier or a similar unique identifier from users of our Site, including children; we only use such identifiers to support the internal operations of our Site and we do not use such identifiers to collect information about the child outside of our Site.
We collect information about children’s performance and activities on our Site, including completion of courses. This information is for internal use only and will not be disclosed to other entities; however, we do not use this information in personally identifiable form for our own commercial purposes. Before we analyze or use any activity data for our own commercial purposes, we de-identify and/or aggregate such information.
We use personal information collected from children for the following purposes:
We de-identify and/or aggregate the information we collect from children under 13 before we use it for any other purposes, as noted below.
Unique Identifiers. We only collect and use unique identifiers, such as IP addresses, as necessary to operate our Site or Services, including to maintain or analyze their functioning; perform network communications; authenticate users or personalize content; and protect the security or integrity of users and our Site and Services. We never use unique identifiers to track users across third-party apps or websites.
Aggregate or De-identified Information. We may use aggregate or de-identified information about children for research, analysis, and similar purposes. When we do so, we strip out names, e-mail, contact information, and other personal identifiers. We may use aggregate or de-identified information for the following purposes:
We do not sell children’s personal information, and a child may not make his or her personal information public through our services without their parents approval. In general, we may disclose the personal information that we collect about children to provide our Services, to comply with the law, and to protect Skill Struck and other users of our Services. For example, we may share children’s personal information as follows:
Parents have a right to review the information we have collected about their children and students, respectively, and to delete it, and to tell us to stop using it. To exercise these rights, you may contact us at firstname.lastname@example.org. You will be required to authenticate yourself as the child’s parent to receive information about that child. Please note that copies of information may remain in cached or archived form on our systems after you request us to delete it.
This COPPA Policy is current as of the Effective Date set forth above. We may change this COPPA Policy from time to time, so please be sure to check back periodically. We will post any changes to this COPPA Policy on our Site, at skillstruck.com. If we make any changes to this COPPA Policy that materially affect our practices with regard to the personal information we have previously collected from a child, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.