Support Terms of Service

Skill Struck Support Services are available to all licensees and “Authorized Users” as defined in Skill Struck’s Terms of Service. 

We expect to see increased wait times during August & September and appreciate your patience.

EMAIL/CHAT SUPPORT 

Skill Struck support staff will provide live email and chat support from 8 am EST to 6 pm PST, Monday through Friday each week. Response time is guaranteed within 1 business day of the time that the request was received. 

The support chat can be found in teacher and administrator Skill Struck platform access, and the support email address is support@skillstruck.com. Please note that any student-initiated support requests will immediately be directed to the student’s primary teacher or instructor, as well as to the self-help support knowledge base.

PHONE SUPPORT

Skill Struck support staff will provide phone support from 8 am EST to 6 pm PST, Monday through Friday each week by calling the following number: ​​(801) 252-6768. If one of our staff is unable to answer the phone call immediately, callers are encouraged to leave a voicemail stating their name, school, issue, and phone number for our team to call back. A response is guaranteed within 1 business day of the time that the phone call was received.

RESPONSE TIME

Skill Struck's Targeted Response Time* is 1 business day or 24 business hours from the time that the support request by phone, email, or chat, was received.  

*Targeted Response Times are considered non-compensable.

SELF-HELP SUPPORT KNOWLEDGE BASE

Skill Struck authorized users have access to a support knowledge base where they can troubleshoot common issues.

For any questions concerning these Support Terms of Service, please contact our support team at support@skillstruck.com or call (801)251-6787.