Support topics

New to Skill Struck's online platform? Get started with these helpful topics.

How to log in - Teachers

1. Go to skillstruck.com
2. Click on “Log In” in the top right hand corner
3. Enter your username and password
4. Your username is the email address that was used to create your account at skillstruck.com
5. Your password is the password that you created when you created your Skill Struck account
6. Click “Log In”

How to log in - Students

1. Go to skillstruck.com
2. Click on “Log In” in the top right hand corner
3. Enter your username and password
4. Your username is your school email address
5. Your password is the initials of your first and last name with your student ID number. For example, if your name was John Doe and your Student ID number was 12345, your password would be jd12345
6. Click “Log In”

Unable to Log In to your Skill Struck Account

If you are unable to log in to your account at skillstruck.com:

1. Ensure that you have the right username and password, and try again
2. If that doesn’t work, clear your cache and cookies and restart your internet browser
3. If that doesn’t work, restart your computer, and try to log in again
4. If steps 1-3 do not work, please contact Skill Struck customer support by emailing support@skillstruck.com

How to clear your cache and cookies

The way to clear your cache and cookies is different for every web browser. To clear the cache and cookies of your browser we recommend googling “How to clear cache and cookies of *Name of Internet Browser*” and finding a good set of instructions.

Here are instructions on how to clear the cache and cookies of the most popular internet browsers

Google Chrome on a PC or Mac

1. Click on the three vertical dots located in the top corner of your web browser
2. From the menu that appears, click on “History”
3. Click on “History” again from the new menu that appears.
4. Click on “Clear browsing data” from the menu on the left of the screen
5. Select “All Time” from the time range dropdown menu
6. Make sure the boxes for “Cookies and other site data” and also “Cached images and files” are checked.
7. Click “Clear data” located in the bottom of the pop up menu.
8. It can take several minutes to completely clear the cache and cookies

Safari

1. Click on “Safari” in the top left corner of your screen
2. Click on “Preferences” from the menu that appears
3. Click on “Privacy”
4. Click on “Remove Now”